Frequently Asked Questions

🧵 Products & Customization
•     What types of items do you embroider?
I specialize in embroidered clothing (adult + kids), and I also offer personalized accessories like wreath sashes, backpacks, lunch totes, and other seasonal or giftable items.

•     Do you accept custom orders?
Yes! Most items can be personalized with names, monograms, or custom designs. If you have something specific in mind, just reach out.

•     Can I send you my own item to embroider?
Depending on the material and construction, I may be able to embroider customer‑provided items. Contact me first so I can confirm it’s safe to stitch.

•     What file types do you accept for custom designs?
PNG, JPG, and PDF work great. If you don’t have a design yet, I can help create one.

🎨 Design Options
•     Do you offer monograms?
Yes — single initials, classic 3‑letter monograms, and custom styles.

•     Can I choose thread colors and fonts?
Absolutely. I offer a curated selection of fonts and thread colors for each product.

•     Can you match a design I saw somewhere else?
I can create something similar but not copy copyrighted or trademarked designs.

📏 Sizing, Materials & Care
•     What brands or materials do you use for clothing?
I use high‑quality, comfortable garments that hold embroidery beautifully. Specific brands vary by item.

•     How accurate are the colors?
Colors may vary slightly due to screen differences, but I do my best to match your selections.

•     How do I care for embroidered items?
•     Turn inside out
•     Wash on gentle
•     Lay flat or tumble dry low
•     Avoid ironing directly on embroidery

⏳ Processing Time
•     How long does it take to complete an order?
Standard turnaround is typically 7-14 business days. Custom or seasonal items may take longer.
•     Do you offer rush orders?
Yes, when possible. Rush fees may apply.

🚚 Shipping & Delivery
•     Do you ship nationwide?
Yes, I ship anywhere in the U.S.

•     Do you offer local pickup?
Yes, if requesting local pick up, please choose that option at checkout. 

🔄 Returns, Refunds & Cancellations
•     Do you accept returns?
Due to the nature of custom embroidery, no returns or exchanges are accepted. 

•     Can I cancel my order?
Orders can be canceled within 1 hour of placing your order. Please reach out with any questions or cancellation inquiries. 

•     What if there’s a mistake on my order?
If the mistake is on my end, I’ll fix or replace it.

🎁 Seasonal & Specialty Items
•     Do you offer seasonal products like holiday wreath sashes or themed accessories?
Yes! Seasonal items are limited‑run and often sell out quickly, so ordering early is recommended.

•     Can I request a custom seasonal design?
Absolutely — just reach out with your idea.